Skip to content
VIBEMortgages
Legal

Complaints

Last updated: [INSERT DATE]

We aim to provide a good service every time, but if something goes wrong, we want to hear about it and put it right.

How to complain

You can contact us by phone on [PHONE NUMBER], by email at [EMAIL ADDRESS], or by writing to us at [BUSINESS ADDRESS].

What happens next

[INSERT COMPLAINTS PROCEDURE — TYPICALLY: ACKNOWLEDGEMENT TIMEFRAME, INVESTIGATION PROCESS, AND FINAL RESPONSE TIMEFRAME IN LINE WITH FCA DISP RULES.]

Financial Ombudsman Service

If you’re not satisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge. [INSERT ELIGIBILITY DETAILS AND FOS CONTACT INFORMATION ONCE FCA AUTHORISATION IS CONFIRMED.]